Skip to main content
This page builds one signal from start to finish in the Tempo app. You need the organization Admin role.

​
Open the Signals library

In the sidebar, under Build, click Signals. The library lists every signal in your organization with its observation and account counts for a window you choose.
  • Use Find a signal to search by name. Start with # to search tags.
  • Filter by Status (All Statuses, Live, Draft), tag, Categories, or opportunity.
  • Choose the counting window: Last 7 Days, Last 30 Days, Last 90 Days (default), Last Year, or All Time.
Columns show Signals, Observations, Accounts with a change compared with the previous window, Categories, Tag(s), Status, and Tuning. Click a row to open the signal.

​
Create and activate a signal

1

Start a new signal

Click New Signal.
Empty New Signal page showing the Build composer with placeholder text, a Name field, an Add category control, five Sources chips, an Add Tag button, and a Fine Tune Signal panel on the right.

The New Signal page before you type: the Build composer, Name, Category, Sources, and Tags on the left, and the Fine Tune pane on the right.

2

Describe the subject

In the Build panel, type what a customer says when this is happening, in their words. Write at least 20 characters and five words. See Write a good definition.As you type, Tempo lists related themes below the composer. Click one to use it as your definition.
New Signal page with the Build composer containing a definition, a Start from a theme list of five suggested themes below it, and Sources chips for Call, Email, Slack thread, Document, and CRM note.

The New Signal page with a definition typed in and related themes suggested under the composer.

3

Set the name, sources, and tags

Enter a Name. Remove any Sources you do not want the signal to listen in; at least one must stay. Adjust Tags if you want to group this signal with others.
4

Send the description

Click Create signal. Tempo suggests categories from your definition and opens the signal in edit mode. A toast names the categories it is listening for, for example “Listening for Pain, Risk”.
5

Review the categories

Under Category, each chip shows the share of observations of that type in the preview window. Click + to add a category. The picker shows the type’s count and three example observations.
6

Tune the cutoff

In Fine Tune, choose the preview window (Last 3 months, Last 6 months, or Last 12 months) and open a category tab. The list shows the closest observations for that category. Drag the cutoff to include or exclude observations. Moving it re-ranks instantly.
Signal editor in edit mode with a Draft, not saved pill, Category chips for Urgency, Pricing signal, and Competitor with percentages, and the Fine Tune pane showing ranked observations with match percentages split by a 55 percent cutoff line and a vertical cutoff scale on the right.

The editor after Send: suggested categories with their share of observations, and the Fine Tune list for one category with the cutoff line. Account and people names shown are placeholders.

7

Activate the signal

Click Activate Signal. Tempo saves a version and starts collecting matching observations from your history. The page switches to monitoring and a toast confirms the saved version.
Activate Signal is disabled until the signal has at least one category and you have sent the description. The tooltip says which one is missing.

​
Read what a signal found

Open a live signal to see its monitoring page. Latest Activity · Last 30 Days shows five cards: Accounts, Artifacts, and Observations, each with a change compared with the preceding 30 days, plus Last Observation and Backfill Window. Comparisons need at least 60 days of backfill; otherwise the cards say “Not enough backfill to compare”. The Observations table lists every observation the signal recorded. Filter with Evidence Type (Calls, Emails, Slack, Documents, CRM notes), Account, Categories, Group by, and Observation date. Use Search observations to find text. Click a row to open the observation. The panel leads with the match as a percentage and a Why it counted section that shows the match against the cutoff, the categories the signal listens for, and where it came from. Below that are the observation’s details and Other observations for this signal at this account. Click the source to preview the artifact.

​
Change a live signal

Click Edit Signal to open the editor. Change the definition, categories, cutoff, sources, or tags, then click Activate Signal to save a new version. If you change the definition, click the send button next to it and review the suggested categories again. Click Revert to discard unsaved changes. The … menu offers Duplicate signal, which creates a draft copy, Share signal, which copies the page link, and Delete signal. Deletion is permanent. See Lifecycle, versions, and backfill.

​
Tag or delete several signals

In the library, select rows with the checkboxes. The selection bar offers Tag, which adds a tag to every selected signal, and Delete, which permanently deletes the selected signals, their versions, and their recorded matches. Source observations and artifacts are kept.