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We’re here to help. If you have questions, need assistance, or want to report an issue, there are a few ways to reach us.

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Slack

If your team has a dedicated customer Slack channel with Tempo, that’s the fastest way to get in touch. Drop us a message, and we’ll respond as quickly as possible.

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Email

You can also reach our support team anytime at support@findtempo.co. We aim to respond to all inquiries promptly.

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Before you reach out

Check the Tempo status page first. If an incident is already posted, we are on it and will post updates there. When you write in, include what you were trying to do, what happened instead, and roughly when. A deal name or a link to the page you were on helps us find the right trail quickly. See writing a good support request.

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What to expect

Support policy

What support covers, how we classify issues, and how quickly we respond.

Platform availability

Our uptime commitment, how incidents are communicated, and service credits.

Onboarding

What a standard deployment includes and the outcomes it delivers.

Usage and limits

How MCP and API calls and ingested context are counted.